Refund Policy
How refunds, deposits and cancellations work at SimpliTech.dev.
1. Refund Eligibility
Refunds are considered on a case-by-case basis. To be eligible for a refund, requests must be made within 14 days of payment for services not yet rendered.
2. Project Deposits
Project deposits (typically 50%) are non-refundable once work has commenced, as they cover initial planning, research, and resource allocation.
3. Completed Work
No refunds are provided for work that has been completed and delivered, as resources and time have been allocated to the project.
4. Service Issues
If you experience technical issues with our services, please contact us immediately. We will work to resolve any problems before considering refund requests.
5. Cancellation Policy
Projects may be cancelled at any time. For cancellations after work has started, you will be billed for work completed up to the cancellation date.
6. Digital Products
Custom digital products (websites, applications) are non-refundable once development has begun, as they are tailored to specific requirements.
7. Consultation Services
Consultation sessions are non-refundable once conducted. Rescheduling is available with 24 hours notice.
8. Processing Refunds
Approved refunds will be processed within 7-10 business days to the original payment method. International transactions may incur processing fees.
9. Contact for Refunds
To request a refund or discuss our policy, please contact us at Simplitechweb@gmail.com with your project details and reason for the request.